Privacy notice
How we use your details
SouthGo is operated by Niombor Limited (company number 09193434). Niombor Limited is responsible for the personal information collected through this website. To ask about your information, call 07440 227500. We will add a dedicated email contact when the SouthGo mailbox is active.
What we collect
Quote requests include your name, email, phone number, pickup and delivery postcodes or addresses, date, items, access and loading details, and any photos you upload. Business and driver enquiries collect the details you enter in those forms. If you create an account, we keep your name, email, account type, a protected password hash and, for a business account, the company name and account number. We record quote status, references and messages needed to manage enquiries. Server security and rate limiting may process an IP address for a limited period.
Why we use it
We use customer information to review your requested route, prepare and discuss a quote, match a suitable driver where possible, and manage your account and job. We use business and driver enquiries to assess opportunities and respond. These activities are needed to take steps you request before a contract and, where a booking is agreed, to perform it. We also have legitimate interests in preventing misuse, keeping accurate operational records and handling complaints, and may retain records where the law requires it. We do not add form users to a marketing list.
Who sees it
Authorised SouthGo staff can access enquiries through the admin dashboard. If we look for a driver for a job, we may share only the job details needed to assess availability and complete it, including the route, items, timing, access details and necessary contact information. Drivers handling a job may have their own legal duties regarding the information they receive. Our website hosting and storage providers process information for the site. If online payments are introduced, the payment provider will receive the information needed to process and verify a payment; we do not currently collect card details.
WhatsApp and automated replies
If you contact us through WhatsApp, Meta processes your messages and phone number. The WhatsApp AI assistant is currently disabled. If we enable it, recent messages will be sent to OpenAI to draft replies; SouthGo staff may review the conversation and take over. Please avoid sending payment card details, identity documents or sensitive personal information in chat. You can call us instead.
Storage and retention
Enquiry records and optional photos are kept securely for follow-up. We review unsuccessful enquiries and generally aim to remove them within 12 months of the last contact, unless needed longer for an active job, a legal duty or a dispute. Account details remain while the account is active, subject to necessary records. We may keep a record of transactions and complaints for a longer period when the law requires it. Ask us to review or delete a particular record by calling the number above.
Location and security
Our technology providers may process data outside the UK. Where UK data protection rules require safeguards for international transfers, we use the safeguards available through those providers. We limit dashboard access to authorised operators, restrict quote photos to those operators, and use secure account session cookies. No internet service can promise absolute security.
Your rights
You can ask to see your personal information, correct inaccurate information, request deletion or restriction, object to processing based on legitimate interests, or ask for a portable copy where applicable. You can also complain to the Information Commissioner’s Office. We may need to verify your identity before responding. Read our cookie notice for the account cookies and our terms for the booking process.
Updated 23 September 2026.