SouthGo

Terms of service

SouthGo is a booking and enquiry platform operated by Niombor Limited (company number 09193434). We help match customers with independent transport providers. These website terms explain the enquiry process; the supplier of a particular job and the terms that apply to its transport will be identified before a customer agrees to pay. Contact SouthGo on 07440 227500.

1. Our services and service area

We handle enquiries for same-day courier and deliveries, man with a van, house moves, and office or business moves. Our main service area is South London and surrounding areas. All routes, dates, vehicle capacity, loading assistance and availability must be confirmed individually. Information on the website is general and does not promise a service for a particular date or address.

2. Quotes and bookings

Sending a form, WhatsApp message or account request asks us to review a job; it is not a booking. We may give you a quote to accept, then look for a suitable driver. A quote acceptance alone does not confirm a driver or require payment. Before you pay or a booking is confirmed, we will tell you the identity of the transport provider, what they will supply, the full price and any applicable taxes, and who handles cancellation, problems and refunds. The agreed provider, route, date, collection window, loading help and price will appear in the booking details. A business account number identifies an account; it does not grant credit terms or guarantee availability.

3. Accurate job details

Please give accurate collection and delivery addresses, postcodes, item descriptions, sizes, weights, access restrictions, stairs, lift availability, parking arrangements and preferred times. Tell us before accepting a quote about fragile, high-value, unusually heavy or bulky items. If the job differs materially from the details supplied, we will discuss any change in service or price before continuing. We may decline work that cannot be carried out safely or lawfully.

4. Preparing for collection

Unless we specifically agree to packing or disassembly, please pack and secure items appropriately, disconnect appliances and ensure the items are ready to move. Make sure someone authorised can hand items over and receive them, and that the premises can be accessed safely. Please arrange any permission needed for parking or loading at the addresses. Tell us promptly if plans change.

5. Restricted items and valuables

Please do not include dangerous or illegal goods, hazardous chemicals, weapons, live animals, or perishable goods unless SouthGo has expressly agreed to carry the particular item. Keep cash, jewellery, important documents and irreplaceable items with you unless we have specifically agreed in writing to carry them. We may refuse an item that poses a safety or legal risk.

6. Changes and cancellation

You can withdraw an enquiry or a quote acceptance without a charge before a driver and booking have been confirmed. For a confirmed job, contact us immediately if you need to change or cancel. Any late cancellation or waiting charge must be shown before payment, be reasonable in light of genuine direct loss and costs, and take account of steps to reduce that loss. There is no automatic non-refundable deposit or blanket percentage fee under these website terms. If the provider cancels or does not turn up, we will offer a suitable replacement at the agreed price where possible or arrange a full refund of the transport charge. Your statutory cancellation rights, where applicable, are unaffected; rules may differ for transport booked for a specific date. The individual booking information must explain the applicable position before you pay.

7. Care, damage and problems

SouthGo is responsible for its own booking and platform services. The provider identified for a confirmed job is responsible for performing the agreed transport service, subject to the terms and applicable law. Please inspect items on delivery where practical and promptly report missing or damaged items with photographs where possible. SouthGo will help route a complaint to the provider and assist with a refund or replacement where appropriate. Nothing here excludes liability that cannot lawfully be excluded, including for our own negligence, fraud or statutory consumer rights. The provider's insurance and any claim process must be explained in the individual booking details; the website does not promise a specific level of cover.

8. Payments

The quote form never takes payment. Where online checkout is available, SouthGo first confirms a provider, the date and collection window, service details and final total. You can review these details in your signed-in account before choosing to pay through Stripe. We treat a booking as paid only after our payment provider confirms the charge; returning to the site alone is not proof of payment. Contact us about cancellations or refunds under section 6. Do not send card numbers or bank details through the quote form or WhatsApp.

9. Website accounts and enquiries

Keep your account sign-in details private and tell us if you think someone else has accessed your account. Quote status in the dashboard is an administrative update, not a booking confirmation. We use your information as explained in our privacy notice. Our cookie notice explains the sign-in cookies.

10. Concerns and applicable law

For a concern about a job, please call 07440 227500 and provide your booking details so we can review it. These terms are governed by the law of England and Wales, without removing any mandatory rights you may have as a consumer.

Updated 23 September 2026. These website terms should be read alongside the specific details agreed for each confirmed job.